At The Jewel Bloom by Bhumika, we take pride in delivering handcrafted jewelry of the highest quality. Each piece is carefully inspected before shipping to ensure it meets our standards.
To maintain fairness and transparency, we have a clear refund and return process:
1. Eligibility for returns and exchanges
- We accept returns or exchanges only if the product is damaged, defective, or incorrect.
- You must provide a clear, unedited opening video of the package, from the moment it is sealed until fully opened.
- Without the opening video, we will be unable to process any claims.
2. Timeframe for requests
- All return or exchange requests must be made within 48 hours of receiving your order.
- Requests beyond this period will not be accepted.
3. Non-returnable items
- Products damaged due to improper handling after delivery.
- Customized or personalized jewelry.
- Items without the original packaging or proof of purchase.
4. Refund process
- Once we receive your returned item and verify the opening video proof, we will initiate your refund or exchange.
- Refunds will be processed to your original payment method within 7–10 business days.
- In case of exchanges, the replacement item will be shipped after approval.
5. Shipping returns
- Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.
Note: Our policies are designed to protect both our customers and our craftsmanship. We appreciate your understanding and cooperation.
Need help?
Contact us at {[email protected]} for questions related to refunds and returns.